Like it or not, youre getting the NBN, so what are your rights when buying internet services?
Complaints about the national broadband network (NBN), involving connection delays, unusable internet or landlines and slow internet speed are on the rise.
Most Australians will be forced to move onto the NBN within 18 months of it being switched on in their area, and that means navigating what can be confusing new contracts.
So, what are your rights regarding landline and internet connections?
Many consumers can and do manage without a landline. But particularly for those without a reliable mobile service, a landline can be essential. It is included in many phone and internet bundles offered by internet service providers.
Standard telephone services (primarily landline services) are subject to a Customer Service Guarantee enshrined in law under the Telecommunications Act 1997.
This means that standards apply to common services such as connection of a phone line, repairs of that line and attending appointments on time. The provider will have to pay compensation to the customer if the Customer Service Guarantee standards are not met.
Despite this, some providers suggest a customer waive his or her customer service guarantee rights. There...